Tracking Service-Oriented and Web-Oriented Architecture

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SOA & WOA Authors: TJ Randall, Lori MacVittie, Andreas Grabner, Dynatrace Blog, Cynthia Dunlop

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Research and Markets: Service Governance: The SOA-ITIL Connection Report Is Now Available

Research and Markets ( has announced the addition of the "Service Governance: The SOA-ITIL Connection" report to their offering.

Proper implementation of a service-oriented architecture (SOA) involves a robust governance lifecycle that extends to run-time. At run-time, management of SOA involves monitoring the availability and performance of services and compliance with service contracts and associated service-level agreements (SLAs). It also includes managing security and other policies that mediate and control the interaction of services at run-time. Significantly, the responsibilities of managing SOA at run-time have critical dependencies on underlying infrastructure, especially when service levels are threatened. Yet there is a disconnect, as governance of SOA is typically the domain of the software development organization, while responsibility for managing underlying IT infrastructure falls to the data center or operations group.

So what happens when SLA compliance is in jeopardy? While some issues may be confined to software, other cases - such as adding new classes of users - could overtax IT infrastructure. At run-time, how is the resolution of such issues coordinated? Who is ultimately accountable for SOA performance? The solution lies with a shared responsibility among business stakeholders, software development, and IT operations groups. The synergies between SOA governance, run-time management, and IT Infrastructure Library (ITIL) policies can support effective, shared responsibility for the SOA run-time.

Key Topics Covered:

  • Table of contents
  • Executive summary
  • The importance of run-time management
  • The role of SOA management and run-time governance
  • Who owns SOA run-time SLAs?
  • Siloed, yet overlapping, responsibilities
  • Bridging the gap
  • Process synergies between SOA governance and ITIL
  • Table of figures

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Source: Ovum

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